Guarantee

About our guarantee

Wakeshome is proud of the quality and workmanship in its products and we hope that you do not experience any problems. In the unlikely event that your product develops a fault, our guarantee periods are outlined below.

Please note that the guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in compliance with the care instructions provided.

It does not cover the below:

Accidental damage, normal wear and tear, damage caused by abuse or negligence, staining caused by strongly coloured foods/spices, melting caused by overheating, scoring of boards and rusting of stainless steel.

What is the guarantee period?

The guarantee will apply from the original date of purchase and applies to the original product only. If at any point you receive a replacement, the replacement product would only be under guarantee for whatever time period was still remaining from the original guarantee.

All products are guaranteed for a minimum of 1 year*.

 

What information do I need to provide?

To make your claim, we kindly ask you to contact us with the below information:

Wakeshome customers:

Your order number, product batch code (where applicable), clear images or video footage of your defective item.

Retailer customers:

Your proof of purchase, product batch code (where applicable), clear images or video footage of your defective item.

RETURN REQUIREMENTS:

• You must have your order number or any document that proves the purchase.

• Return the original packaging elements in good condition, such as labels, warranty certificates, user manuals, boxes, protective elements and their accessories or their respective value, if previously informed.

• In the case of products purchased on sale, the delivery of all of them will be required, without prejudice to the exchange being made only with respect to one of them.

The guarantee does not include transport costs; the expenses or shipping costs incurred by the customer to make a guarantee effective will be their own responsibility.